Vicky Yao is a Client Service Associate and brings her dedication and keen problem-solving skills to the team. She has prior experience as a Bookkeeper at LTS and a degree from UMBC. In her role, Vicky handles various administrative tasks, from answering phones to managing onboarding paperwork and account maintenance. What sets her apart is her unwavering commitment to client satisfaction, as she tirelessly seeks solutions. Vicky’s goals include encouraging clients to embrace technology offerings like the client access portal and electronic documentation. Clients appreciate her effective communication and reliability. Vicky is a proud lifelong Marylander, and outside of work, she enjoys hobbies like cooking and playing pickleball.