A look at the TSA’s digital transformation, which will require two new officers at the head of the agency.
Yemi Oshinnaiye, the Chief Information Officer (CIO) at the Transportation Security Administration (TSA) recently took several weeks to hop around the country, visiting various airports. The main goal of his travels was to evaluate current TSA operations in hopes of recognizing where improvement and transformation was most needed. Ultimately, what he discovered was simple: the TSA needs help.
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Not only did the CIO observe that individual security officers are asked to take on a considerably hefty workload, but he also concluded that if technology is to revamp the TSA as he hopes, he is going to need direct assistance. In an announcement on February 22nd, the CIO announced that they are currently creating two new executive positions: a Chief Technology Officer (CTO) and a Chief Data Officer (CDO).
To implement systematic change that will allow technology to both make TSA employees’ lives easier, but also the public safer, Oshinnaiye notes that the CTO and CDO will be “critical” along with collaboration with industry partners and the general pubic itself. Established in 2016, the Innovation Task Force (ITF) at the TSA was initiated to solve airport issues with technology and collaboration. Anyone is able to submit an idea at https://tsa.gov/itf - and one significant improvement the ITF has accomplished, for example, is using artificial intelligence to shorten security checkpoint lines at airports across the country.
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Until Next Time,
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